Active Kids Website Terms and Conditions

Terms & Conditions

Here are our business terms. Please contact us if you have any questions.



All prices are displayed in Pounds GB and are inclusive of VAT.


Your credit card / debit card details are encrypted and stored on a secure server. They are erased permanently once your order has been processed.

Customer Service

Our current business opening hours are between 9:30 am and 4:30 pm every day. Customers can read our FAQ’s here.

If you cannot find the answer you are looking for then contact our team by telephone on 01738 827286.


Privacy Policy

Our business collects and processes your personal data if you choose to be a customer of ours. We can collect your personal data through a number of sources, such as via phone, email, social media, when you complete forms on our website, enter a competition or subscribe to our newsletter. We also collect the personal data of your child when they participate in activities, such as birthday parties, events, classes and competitions. 

In terms of our digital mailing list, we maintain a strict opt-in policy. The information collected, consisting only of a name and an e-mail address, is used only for the purpose of providing our customers with news about our services. We will remove a customer’s details promptly on request. 

We will never disclose customers’ details to any third parties, unless this is required to complete an order or there is a legal obligation to do so. 

Any query regarding our privacy policy should be forwarded to us using the e-mail address and marked for the attention of Rowland Thomson.


Complaints Procedure

While we aim to avoid complaints by providing a quality service, we recognise that an essential part of any quality service is the provision of an effective complaints procedure. Any complaints should be forwarded by e-mail to